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How do I return an item?
RETURN POLICY
What is 1soccerstore.com's Return Policy?
Where do I send Returns?
What should I include with the return?
What if I received the wrong item?
What if the item received is defective?
How long will it take for my Return/Exchange to be processed?
What is 1soccerstore.com's Return Policy?
If you need to return or exchange an item that you purchased from 1soccerstore.com, you can return it to us within 30 days and we will promptly credit your account or exchange it for another item. A $10.00 processing and restocking fee will be charged to your account for orders that received 'FREE SHIPPING'; a 10% processing and restocking fee will be charged to your account for returns over $250. No restocking fee for Exchanges. In order to receive a full refund or exchange, the merchandise must be returned in its original condition with the original tags attached. Shoes must be returned in original box with tags attached. If you purchased an item that is sold as a set (i.e. jacket & pants), it must be returned as a set. Please be sure to try on your new items indoors, especially soccer shoes, as we cannot accept returns or exchanges for merchandise that has been worn. Merchandise that is used/worn is not eligible for return or exchange. Customized items, special orders, and clearance items are not returnable.
When returning merchandise, please include the packing slip that you received with your order, in your return package.
Where do I send Returns?
Please include the packing slip that you received with your order, in your return package. Ship your return package either UPS or insured US Postal Service and remember to keep your receipt and tracking number, as we cannot be responsible for lost packages sent to our company. The return address is:
1soccerstore.com
Returns
11 Executive Drive
Farmington, CT 06032
Please keep your receipt or tracking number of your returned package in the event it is delayed or lost in transit. We cannot refund shipping costs unless the item was sent to you in error.
What should I include with the Return?
When returning merchandise, please include a copy of the packing slip you received with your original order.
What if I received the wrong item?
If you received an item that you did not order, please contact our Customer Service Department at 1-877-643-2548 (1-877-6-KICKIT). Please return your
item only by USPS (US Postal Service). The maximum amount we
will reimburse you for the cost of returning the item is $10.00 and the USPS
receipt must be included in your package.
What if the item I received is defective?
We sell the highest quality performance products from the top name brands in the industry. Many of these items require special care due to the special materials used in manufacturing, such as leather, latex foam, and high performance fabrics. If you have received defective merchandise, please give us a call at 1-877-643-2548 (1-877-6-KICKIT) to arrange for a refund/exchange.
How do I return large equipment?
Please call us to get information on how to return or exchange any large equipment, such as goals or field equipment.
How long will it take for my Return/Exchange to be processed?
We process returns within 1-5 business days after we receive them.
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